Customer Service Marketing: Managing the Customer Experience

CN¥449.00
+ CN¥49.49 Shipping
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Customer Service Marketing: Managing the Customer Experience

Customer Service Marketing: Managing the Customer Experience

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Customer Service Marketing: Managing the Customer Experience

CN¥449.00

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CN¥549.00
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Sold by:

CN¥449.00

Save CN¥100.00 (18%)

RRP

CN¥549.00
Only 1 left in stock
+ CN¥49.49 Shipping

14-Day Returns Policy

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Description

Customer Service Marketing: Managing the Customer Experience

This textbook is a comprehensive overview of customer service principles theories and practices. Covering classic and contemporary theories it looks at real life applications of theory by business enterprises in various service sectors. It will be particularly useful for students in hospitality guest services and services marketing.
  • Brand: Taylor & Francis Ltd
  • Category: Business, Finance & Law
  • Format: Paperback
  • Language: English
  • Publication Date: 2022-12-29
  • Publisher / Label: Taylor & Francis Ltd
  • Author: Edwin N. Torres (Rochester Institute of Technology USA)
  • Number of Pages: 278
  • Fruugo ID: 343438502-752534504
  • ISBN: 9780367208936

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Dispatched within 6 days

  • STANDARD: CN¥49.49 - Delivery between Fri 06 March 2026–Thu 26 March 2026

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