Developments in the Call Centre Industry: Analysis Changes and Challenges

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Developments in the Call Centre Industry: Analysis Changes and Challenges

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Developments in the Call Centre Industry: Analysis Changes and Challenges

Developments in the Call Centre Industry: Analysis Changes and Challenges

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Description

Developments in the Call Centre Industry: Analysis Changes and Challenges

Drawing on contributions from a diverse range of countries including the USA the UK India Australia South Korea Germany Greece and Sweden this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
  • Brand: Taylor & Francis Ltd
  • Category: Business, Finance & Law
  • Format: Paperback
  • Language: English
  • Publication Date: 2022-01-23
  • Publisher / Label: Taylor & Francis Ltd
  • Author: Julia Connell (UTS Sydney Australia)
  • Number of Pages: 224
  • Fruugo ID: 434342971-911550211
  • ISBN: 9780415511483

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