The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

CN¥524.00
+ CN¥74.99 Shipping

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

  • product image
The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Price: CN¥524.00
Sold by:
CN¥524.00
+ CN¥74.99 Shipping

In stock

14-Day Returns Policy

Payment methods:

Description

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

The Call Centre Training Handbook provides line managers trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
  • Brand: Kogan Page Ltd
  • Category: Business, Finance & Law
  • Format: Hardback
  • Language: English
  • Publication Date: 2024-02-02
  • Publisher / Label: Kogan Page Ltd
  • Author: John P. Wilson Ph.D.
  • Number of Pages: 336
  • Fruugo ID: 346768279-758041763
  • ISBN: 9780749450885

Delivery & Returns

Dispatched within 6 days

  • STANDARD: CN¥74.99 - Delivery between Fri 16 January 2026–Thu 05 February 2026

Shipping from United Kingdom.

We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items. View full return policy