The Effortless Experience: Conquering the New Battleground for Customer Loyalty

CN¥189.00
+ CN¥49.49 Shipping

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

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Price: CN¥189.00
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Description

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Conventional Wisdom holds that to increase loyalty companies must delight customers by exceeding service expectations. But no matter how exciting special deals may be the dazzle factor does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
  • Brand: Penguin Books Ltd
  • Category: Business, Finance & Law
  • Format: Paperback
  • Language: English
  • Publication Date: 2021-09-30
  • Publisher / Label: Penguin Books Ltd
  • Author: Matthew Dixon
  • Number of Pages: 256
  • Fruugo ID: 343428575-752524461
  • ISBN: 9780241003305

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  • STANDARD: CN¥49.49 - Delivery between Mon 26 January 2026–Fri 13 February 2026

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