Call Centers For Dummies - Real Bergevin
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Call Centers For Dummies - Real Bergevin
Tips On Making Your Call Center A Genuine Profit Center In North America, Call Centers Are A 13 Billion Business, Employing 4 Million People. For Managers In Charge Of A Call Center Operation, This Practical, User-friendly Guide Outlines How To Improve Results Measurably, Following Its Principles Of Revenue Generation, Efficiency, And Customer Satisfaction. In Addition, This Edition Addresses Many Industry Changes, Such As The Technology Thats Transforming Todays Call Center And The Location-neutral Call Center.
- 品牌: Unbranded
- 类别: 商业、 金融与法律
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语言: English
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作者: Real Bergevin
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出版日期: 2010-04-16
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页数: 386
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出版社／标签: John Wiley & Sons
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格式: Paperback
- Fruugo ID: 8056761-17364526
- ISBN: 9780470677438
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