Designing Complaint Handling And Service Recovery Strategies - Wirtz, Jochen - Paperback - English Book - Customer services

CN¥119.00
+ CN¥86.99 送货
  • product image

Designing Complaint Handling And Service Recovery Strategies - Wirtz, Jochen - Paperback - English Book - Customer services

由……售出:

Designing Complaint Handling And Service Recovery Strategies - Wirtz, Jochen - Paperback - English Book - Customer services

CN¥119.00

有货
+ CN¥86.99 送货

14天退货政策

由……售出:

CN¥119.00

有货
+ CN¥86.99 送货

14天退货政策

付款方式：

描述

Designing Complaint Handling And Service Recovery Strategies - Wirtz, Jochen - Paperback - English Book - Customer services

The First Unspoken Law Of Service Quality And Productivity Is To Do It Right The First Time. However, Chances Are That The Customers May Not Be Always Satisfied With Some Of The Services They Receive. How Well A Firm Handles Complaints And Resolves Problems Frequently Determines Whether It Builds Customer Loyalty Or It Watches Its Customers Take Their Business Elsewhere.
  • Fruugo ID: 459917495-968200641
  • ISBN: 9781944659394

配送 & 退货

在 24 小时内发货

  • STANDARD: CN¥86.99 - 之间的交付 周二 03 二月 2026–周一 09 二月 2026

从 英国 送货。

我们会争取将您订购的产品按照您的规格完整地配送给您。不过，万一您收到不完整的订单，或收到的产品与您订购的不同，或者有其他原因让您对订单不满意，您可以要求全部或部分退货，您将收到相应产品的全额退款。 查看完整的退货政策