Global surveys from McKinsey BCG Gartner and others show that less than 30 ofampampampnbspdigital transformation programs succeed in their missions to improve a companys performance andampampampnbspemployee productivity. This is due to the fact that IT efforts within the company do not center around theampampampnbspemployee. Thisampampampnbspbook will provideampampampnbspconcrete steps to allow both IT professionalsampampampnbspand business leaders to transform the way they deliver IT to employees with the employee theampampampnbsphuman centered in their transformation.The concepts models checklists and playbook youll review are based on the authors many years of experience lessons learned and proven outcomes.ampampampnbspIT organizationsampampampnbspwant to improve their employee experience but dont know how and this is the ampampquotmust haveampampquot book for those who dont know where to start.