How to Talk to Customers Create a Great Impression Every Time with MAGIC
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How to Talk to Customers Create a Great Impression Every Time with MAGIC
Using case studies and anecdotes from their work with over 200 companies Diane Berenbaum and Tom Larkin demystify the most critical aspect of customer service conversations employees have every day with customers. With their detailed 33 Points of MAGIC they show how any customer dialogue can be evaluated and measured for actual results.
- 品牌: Unbranded
- 类别: 商业、 金融与法律
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语言: English
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作者: Diane Berenbaum
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出版日期: 2023-06-13
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页数: 224
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出版社／标签: John Wiley & Sons Inc
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格式: Hardback
- Fruugo ID: 346768733-758042610
- ISBN: 9780787987527
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