Monitoring Measuring and Managing Customer Service

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Monitoring Measuring and Managing Customer Service

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Monitoring Measuring and Managing Customer Service

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描述

Monitoring Measuring and Managing Customer Service

Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored measured and managed. Drawing from the authors seminar programme this title provides readers with a system for building and sustaining customer service.
  • 品牌: John Wiley & Sons Inc
  • 类别: 商业、 金融与法律
  • 语言: English
  • 作者: Gary S. Goodman (Goodman Communications Corporation in Glendale California)
  • 出版日期: 2022-02-18
  • 页数: 192
  • 出版社／标签: John Wiley & Sons Inc
  • 格式: Hardback
  • Fruugo ID: 346768716-758042589
  • ISBN: 9780787951399

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