No idea what youre doing No problem. Good managers are made not born. Top tech executive Julie Zhuo remembers the moment when she was asked to lead a team. She felt like shed won the golden ticket until reality came crashing in. She was just 25 and had barely any experience being managed let alone managing others. Her coworkers became her employees overnight and she faced a series of anxietyinducing firsts including agonising over whether to hire an interviewee seeking the respect of reports who were cleverer than her and having to fire someone she liked. Like most firsttime managers she wasnt given any formal training and had no resources to turn to for help. It took her years to find her way but now shes offering you the shortcut to success.This is the book she wishes she had on day one. Here she offers practical accessible advice like Dont hide thorny problems from your own manager youre better off seeking help quickly and honestly Before you fire someone for failure to collaborate figure out if the problem is temperamental or just a lack of training or coaching Dont offer critical feedback in a compliment sandwich theres a better wayWhether youre new to the job a veteran leader or looking to be promoted this is the handbook you need to be the kind of manager youve always wanted.