The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organizations infrastructure.
  • 品牌: McFarland & Co Inc
  • 类别: 教育
  • 语言: English
  • 作者: Despina Dapias Wilson
  • 出版日期: 2024-05-09
  • 页数: 220
  • 出版社／标签: McFarland & Co Inc
  • 格式: Paperback
  • Fruugo ID: 434383486-911590973
  • ISBN: 9780786430369

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